About Us
Welcome to UP2RUN, The IT Company
Located in New York City, Up2Run have been providing IT support to businesses for over 15 years.
Who Are We
Up2Run offers full time computer IT support and outsourced information technology services. In today’s business world, IT service companies play a vital role in your organization’s technological process. This is why it is crucial to choose an IT company that best suits your business
Our Mission
To keep your business up and running by providing you with superior IT Technology, so that you can focus on your customers.
What We Do
- Retail Business Solutions
- Networking
- Web Development & Design
- Digital Marketing
- E-Commerce
- Cybersecurity
- Cloud Solution & Migration
- IT Project Management
- IT Consultation
Our 6-D Process
01.
Discover
We will work with you to understand your expected benefits and outcomes/goals, the as-is process and costs, the different people and roles involved, what their tasks, pains and gains are and develop these into personas for supporting the definition of potential solutions.
02.
Define
We will define the problem statement and review the user stories to identify the hypotheses with user evidence checks. We will run a user focused ideation workshop to identify ideas and features. We will develop an outline business case to ensure it is a worth while development.
03.
Design
We will create wire-frame and flow visuals based around the ideas to deliver the hypotheses. A workshop(s) with appropriate stakeholders will then identify what seems to work best for users. We will create high fidelity visuals of the key hypotheses for further user feedback. An optional extra is to create a clickable prototype which will provide better user feedback.
04.
Develop
We use a blended agile method to turn the user stories into a product backlog which is then used to priorities an MVP set of sprints and a roadmap. We ask that a user champion attend a daily stand-up to support the sprints. We will show the users progress after each sprint to shape the MVP.
05.
Deploy
We train you on the final product usage to ensure a smooth transition. The deliverable is monitored for 30 days after launch to guarantee all aspects are working properly.
06.
Deliver
We will create the user acceptance test plan and work with users to ensure everything is correct ahead of the pilot. We will plan, oversee and review a pilot in a live environment (or as close to) to ensure confidence in a roll-out to live.
Why Choose Us?
We have built a large pool of knowledge that we apply to deliver solutions that meet client’s needs, expectations and budget. By putting our clients at the heart of everything we do, we are proud that we are still supporting our very first business client.
We’ll design a custom IT plan around your needs. The best part is that our fees are fixed, no matter what your industry.
Get fast and reliable problem resolution with 24/7 monitoring along with Tier-1 and Tier-2 remote support.
Develop and execute a cost-effective technology strategy that aligns with your business goals.
Our team is made up of “people people.” We eliminate frustration and improve productivity by supporting people, not just technology.
Something as simple as a server shutting down can bring down your entire IT infrastructure. Would you be willing to risk losing your customers and tarnishing your reputation over an IT issue that could cripple your operations? Up2Run professionals can offer you a simple yet effective alternative that will ensure that you avoid such a predicament.
Our IT professionals have the experience to fix various IT problems and get your business up and running in no time.
Some of our Numbers
customers satisfaction is our top priority